surga123 Platform Privacy Notice
This page describes what we collect when you use surga123 and how we keep that data protected. We at surga123 understand that privacy is important—when you provide personal information to open an account, link a payment method, or verify your identity, we treat that data as confidential and secure it according to industry standards. We do not sell your information to third parties, and we use your data only to operate our surga123 platform, process your transactions, and comply with applicable law.
When you create a surga123 account, we collect your email address, full name, date of birth, and phone number. When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank, we collect payment information to process your transaction securely. When you upload identity documents for our KYC process, we store those documents encrypted and delete them according to our retention policy. We at surga123 use all this data only to verify your account, process withdrawals, prevent fraud, and meet legal requirements.
Our surga123 privacy policy is designed to be transparent. We explain exactly what we collect, why we collect it, who has access to it, and how long we keep it. If you have questions about how we protect your data on surga123, our support team is available during business hours to answer them.
What We Collect When You Use surga123
We at surga123 collect personal information that you provide when you sign up, deposit funds, and play games. Your surga123 account starts with your email address and a password. We collect your full name, date of birth, and phone number during identity verification. When you link a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—we securely store your banking details so we can process your deposits and withdrawals.
We at surga123 also collect information about how you use our platform. When you log in, play slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways, or bet on sports like Liga 1 or Piala AFF, our surga123 system records your game activity and account balance. We collect this information to calculate your account balance accurately, detect unusual activity that might indicate fraud, and improve our surga123 services. We do not use this data for marketing or share it with advertisers.
Identity Verification and KYC Data
We at surga123 require identity verification before you can deposit funds. You upload a government-issued ID—such as a passport or national ID card—and proof of address, such as a recent utility bill. We collect these documents to verify that you are of legal age and that you are not a fraudulent actor. Our surga123 KYC team reviews these documents during business hours and stores them securely on encrypted servers.
Our surga123 policy is to keep identity documents for a limited time after your account is verified or closed. We do not keep them longer than necessary. If you request deletion of your surga123 account, we delete your KYC documents according to our retention schedule and applicable law. We never share your identity documents with third parties unless we are legally required to by a court order or regulatory authority.
How We Use Your Data on surga123
We at surga123 use your personal data to operate our platform and serve you. We use your email to send account confirmations, password resets, and important updates about your surga123 account. We use your phone number for two-factor authentication to protect your account from unauthorized access. We use your banking information to process deposits and withdrawals securely and to comply with banking regulations.
We at surga123 also use your data for fraud prevention and legal compliance. We analyze your account activity to detect suspicious patterns—such as rapid deposits followed by large withdrawals or activity from multiple jurisdictions in a short time. If we detect potential fraud, we may freeze your surga123 account and contact you to verify the activity. We also keep records of your surga123 activity to comply with money laundering prevention laws and other regulations in jurisdictions where we operate.
Third-Party Processors and Data Storage
We at surga123 use third-party processors to help us operate our platform. Payment processors handle your deposit and withdrawal transactions. Email service providers send you messages from surga123. Analytics providers help us understand how our surga123 platform performs. We only share data with third-party processors that agree to protect your information and use it only for the purpose we authorize.
Our surga123 servers may be located outside your jurisdiction. When you use surga123, your data may be stored or processed in countries other than where you live. By creating a surga123 account, you consent to this data transfer. We at surga123 ensure that data transferred internationally is protected by contracts that guarantee security standards equivalent to those in your country.
Cookies and Tracking
We at surga123 use cookies to store your login session and preferences. When you log into surga123, we set a session cookie so you do not have to re-enter your password for each page. We also use cookies to remember your language preference and account settings on surga123. These cookies are essential for our surga123 platform to function.
Our surga123 platform may also use analytics cookies to measure how players use our services. These cookies help us understand which games are most popular on surga123, how long players stay on the platform, and which features are used most. We use this information only to improve our surga123 platform. You can disable cookies in your browser settings, but doing so may prevent surga123 from functioning properly.
Your Rights and Our Commitments on surga123
We at surga123 commit to protecting your personal data and respecting your privacy rights. You have the right to access your personal information on surga123. You can view your account profile, transaction history, and KYC documents by logging into your surga123 account. You have the right to request a copy of all personal data we hold about you—contact our support team during business hours to request this information.
We at surga123 also respect your right to correct inaccurate data. If you notice that your name, address, or other personal information is wrong on surga123, you can update it through your account settings or request that our support team make the correction. You have the right to request deletion of your surga123 account and associated data, subject to legal retention requirements. We will delete your account and associated data according to our retention policy and applicable law.
Policy Changes and Your Rights
We at surga123 may update this privacy policy from time to time. When we make significant changes, we will notify you through your surga123 account email or post a notice on our platform. If you do not agree with the updated policy, you may close your surga123 account. If you continue using surga123 after we publish an updated policy, you accept the new terms.
We at surga123 commit to handling your data responsibly and keeping your surga123 account secure. If you have privacy questions or concerns, contact our support team. Our surga123 team is available in English during business hours through live chat, in-app messaging, and email. We are committed to protecting your privacy and keeping surga123 a trustworthy platform.
Data Retention and Deletion
We at surga123 keep personal data only as long as necessary. Account information is retained while your surga123 account is active and for a retention period after account closure to comply with legal and regulatory requirements. We keep transaction records for accounting and compliance purposes according to the laws of jurisdictions where we operate. KYC documents are retained for a limited period and then securely deleted.
Our surga123 privacy commitment is to be transparent about what we collect, how we use it, and how long we keep it. Your data is protected, and you have rights over your information on surga123. If you have specific questions about data retention or deletion timelines, our support team can provide more details during business hours.